Introduction A few years back, I rocked up to a hotel spa, dreaming of a massage to sort out my knackered back. Instead, I got chaos—staff running around like headless chooks, a booking system gone pear-shaped, and a vibe that screamed “nobody’s in charge.” Turns out, the spa manager was a dud, and it showed. […]

I’ve been in the hotel game in Perth for a fair stretch, and one thing I’ve learned is that every dollar counts in this competitive world. Laundry’s one of those areas I used to skim over—towels and sheets got washed, and that was that. But over time, I’ve seen that increasing laundry revenue in hotels […]